Terms & Conditions

1. Acceptance of Terms

Welcome to the website of Acellus Hospital ("Hospital", "we", "our" or "us"), available at acellushospital.com .

These Terms & Conditions govern your access to and use of our website, including its informational content, contact forms and appointment enquiry features.

By accessing or using the website, you agree to these terms to the extent permitted by applicable law. If you do not agree, please discontinue use of the website.

2. Website Information and Services

The website provides general information about Acellus Hospital, its departments, doctors, facilities, diagnostic services and healthcare offerings.

We make reasonable efforts to keep published information accurate and current. However, service availability, doctors' schedules, facilities, prices and other details may change.

Website content should not be treated as a guarantee that a particular doctor, treatment, diagnostic service, facility or appointment will be available at a particular time.

3. Medical Disclaimer

All medical and health-related content on this website is provided for general informational and educational purposes.

• Website content is not a personalised medical consultation or diagnosis.
• Reading website content does not establish a doctor-patient relationship.
• Medical decisions should be made in consultation with a qualified healthcare professional who understands your individual circumstances.
• Do not start, stop or change medication or treatment solely on the basis of information published on this website.

Individual treatment outcomes may vary depending on the patient's condition, medical history and other clinical factors. No specific outcome is guaranteed by general website information.

4. Appointments and Online Enquiries

Contact forms and online appointment requests are intended to help you communicate with the Hospital. Submitting a form does not automatically confirm an appointment.

When submitting an enquiry, you agree to:

• Provide accurate contact information.
• Submit information that you are authorised to provide.
• Respond to reasonable follow-up communications required to process your request.
• Notify the Hospital if your contact details or appointment requirements change.

An appointment should be considered confirmed only after you receive confirmation through an appropriate Hospital communication channel.

If you cannot attend a scheduled appointment, please contact the Hospital as early as reasonably possible. Any applicable consultation fees, cancellation rules or payment requirements will be communicated separately where relevant.

5. Emergency Services

The website and its contact forms are not intended for emergency communication and are not continuously monitored as an emergency response channel.

If you are experiencing a medical emergency, immediately contact the appropriate local emergency service or go to the nearest suitable emergency department. Do not wait for an email, website response or appointment confirmation.

Although the Hospital provides emergency and critical care services, actual availability and clinical suitability should be confirmed directly with the Hospital whenever circumstances permit.

6. User Responsibilities and Acceptable Use

You agree to use the website lawfully and in a way that does not interfere with its operation or other users' access.

You must not:

• Submit knowingly false, misleading or fraudulent information.
• Attempt unauthorised access to website systems, databases or restricted resources.
• Upload malware or conduct activities intended to disrupt website functionality.
• Use the website to violate applicable laws or the rights of others.
• Copy or misuse website content in a manner that infringes intellectual property rights.

We may take reasonable and lawful steps to protect the website against misuse or security threats.

7. Intellectual Property

Unless otherwise stated, website text, graphics, photographs, logos, visual elements and other content are owned by Acellus Hospital or used under appropriate permission or licence.

You may view and use website content for personal, non-commercial informational purposes. You must not reproduce, republish, distribute, modify or commercially exploit protected content without the relevant rights holder's prior permission, except where applicable law permits it.

Third-party names, logos and trademarks remain the property of their respective owners.

8. Privacy and Personal Information

Your use of the website may involve submitting personal information through contact forms or other communication channels.

Our Privacy Policy explains how personal information may be collected, used, stored and shared, and how applicable privacy rights may be exercised.

Please avoid submitting unnecessary sensitive medical information through general website forms. Information required for clinical care may be handled through separate Hospital procedures.

9. Third-Party Websites and Services

The website may contain links to third-party websites or services, including maps, social media platforms and external information resources.

These links are provided for convenience. We do not control all third-party content, security practices or service availability.

Your use of third-party websites is subject to their own terms and policies. Inclusion of a link does not necessarily constitute an endorsement of the linked service.

10. Website Availability and Changes

We aim to keep the website accessible and functional. However, uninterrupted access cannot be guaranteed. Maintenance, technical issues, network failures or security measures may result in temporary interruptions.

We may update, change or discontinue website features or content where reasonably necessary, subject to applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, Acellus Hospital does not guarantee that all website information will always be complete, current, uninterrupted or free from technical errors.

To the extent permitted by law, the Hospital is not responsible for losses arising solely from reliance on general website information without appropriate professional advice, or from independent third-party website content.

Nothing in these terms excludes or limits any liability, patient right, consumer protection, or other legal obligation that cannot lawfully be excluded or limited. These website terms do not replace any applicable consent, treatment agreement or patient rights framework.

12. Changes to These Terms

We may revise these Terms & Conditions to reflect changes in website functionality, Hospital services or applicable legal requirements.

The revised version will be published on this page. Your continued use of the website after changes take effect will be subject to applicable law and the revised terms.

Last updated: 12 October 2026

13. Governing Law and Jurisdiction

These terms are governed by the laws of India, subject to applicable legal requirements.

Any dispute relating to these website terms will be subject to the jurisdiction of competent courts in Raipur, Chhattisgarh, where legally permissible. Nothing in this clause removes any mandatory rights or jurisdiction protections available under applicable law.

14. Contact Us