Privacy Policy

1. Introduction

Acellus Hospital ("Hospital", "we", "our" or "us") is a multispecialty healthcare provider located in Raipur, Chhattisgarh, India. We respect your privacy and aim to handle personal information responsibly.

This Privacy Policy explains how information may be collected, used, stored and shared when you visit acellushospital.com , contact us through the website, or submit an appointment enquiry.

By using the website, you acknowledge that you have had an opportunity to read this policy. Where consent is legally required, we will seek it through an appropriate process.

2. Information We Collect

Depending on the features you use and the information you choose to provide, we may collect the following:

Personal and contact information

• Name and contact details.
• Phone number and alternate phone number.
• Email address, if provided.
• City or general location.

Appointment and enquiry information

• Preferred appointment date or time, if requested.
• Information you voluntarily provide about your enquiry or the services you are seeking.
• Communications you send to the Hospital through available contact channels.

Technical information

When supported by our website configuration, we may receive technical information such as browser type, device information, IP address, pages visited, referring website and basic server logs.

We do not intend to collect information unrelated to a legitimate website, communication or healthcare purpose.

3. How We Use Your Information

Information may be used for legitimate purposes such as:

• Responding to your enquiries and contact requests.
• Coordinating appointment requests.
• Providing information about hospital departments, services and facilities.
• Communicating with you about your enquiry or requested services.
• Maintaining website functionality, security and operational records.
• Understanding website performance and improving user experience, where analytics tools are used.
• Meeting applicable legal, regulatory and administrative obligations.

We will process personal information on an applicable legal basis, including consent where required, and will not use it for materially different purposes without an appropriate legal basis.

4. Health and Medical Information

Information about symptoms, medical history, reports, diagnoses or treatment may be sensitive. Please avoid submitting detailed medical records through ordinary website forms or email unless the Hospital has specifically instructed you to use that channel.

Website enquiries are not a substitute for a clinical consultation and should not be assumed to create a doctor-patient relationship.

Information collected during registration, diagnosis, treatment or hospital admission may be handled under separate medical-record procedures and applicable healthcare laws.

If you have a medical emergency, contact emergency services or attend the nearest appropriate emergency department rather than relying on this website.

5. When We Share Information

We do not intend to sell personal information submitted through our website. Information may be shared where reasonably necessary and legally permitted with:

• Authorised Hospital personnel who need the information to respond to your request.
• Website hosting, maintenance, communication and technology providers acting on our instructions.
• Healthcare professionals or service providers involved in your care, where appropriate and lawful.
• Government authorities, regulators, courts or law enforcement agencies where legally required.
• Other recipients where you have provided valid consent or the sharing is otherwise lawful.

Service providers should be given only the information needed for their assigned functions and should be subject to appropriate safeguards.

6. Cookies and Analytics

Our website may use cookies or similar technologies to support essential functionality, remember preferences, measure website performance or understand visitor interactions.

The specific cookies and tracking technologies in use depend on the website configuration. If analytics, advertising pixels or third-party tracking tools are enabled, they should be disclosed appropriately and consent should be obtained where required by law.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Security

We aim to use reasonable technical, organisational and administrative safeguards to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

No website, internet transmission or electronic storage system can be guaranteed to be completely secure. Please avoid sending passwords, payment credentials or unnecessary sensitive medical information through unsecured channels.

8. Data Retention

We aim to retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate records, resolving disputes and meeting legal or regulatory requirements.

Medical records and statutory records may be retained for periods required by applicable law and Hospital record-retention procedures.

9. Your Privacy Rights

Subject to applicable law, you may be entitled to request access to certain personal information, correction of inaccurate information, deletion where permitted, withdrawal of consent where processing relies on consent, or information about how your data is handled.

Requests may be subject to identity verification, applicable exceptions and legal record-retention requirements. Withdrawing consent does not affect processing already lawfully carried out before withdrawal.

To submit a privacy request, use the contact details provided at the end of this policy.

10. Children's Privacy

Children may receive healthcare services through the Hospital. Where information concerns a child, we will handle it in accordance with applicable law and appropriate parent, guardian or authorised representative requirements.

Website users should not submit a child's sensitive personal information unless they are authorised to do so and the relevant channel is appropriate.

11. Third-Party Websites

Our website may contain links to third-party websites, maps, social media platforms or external services. Those websites operate under their own privacy policies and terms.

We encourage you to review the applicable policies before submitting information to a third party. We are not responsible for independent third-party privacy practices beyond our legal responsibilities.

12. Changes to This Privacy Policy

We may update this policy when our website, services, data practices or legal obligations change. The updated version will be published on this page with a revised effective date where appropriate.

Please review this page periodically for changes.

Last updated: 12 October 2026

13. Contact Us